Refund Policy

HiveClerk is operated by Giuseppe Aloi, [POSTAL ADDRESS], Switzerland. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle.com processes all refunds.

30-day money-back guarantee

If you are not satisfied with HiveClerk, you can request a full refund within 30 days of your first payment for a subscription (monthly or yearly). No questions asked.

Renewals

For renewal payments, you can request a refund within 14 days of the renewal date if you have not processed documents since the renewal.

How to request a refund

Email support@hiveclerk.com with the email address used for the purchase, or reply to your Paddle receipt, or contact Paddle at https://paddle.net. Refunds are issued to the original payment method, usually within 5–10 business days.

Statutory rights

If you are a consumer in the EU, EEA or UK, you also have a statutory 14-day right of withdrawal. This policy does not limit any rights you have under applicable law or under the Paddle Buyer Terms.

Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; you keep access until the end of the paid period.