Terms of Service

These Terms of Service ("Terms") govern your use of HiveClerk (the "Service"), available at https://hiveclerk.com and https://app.hiveclerk.com. The Service is operated by Giuseppe Aloi, an individual (sole proprietor), Rue du Moulin 4, 1148 L'Isle, Switzerland ("we", "us", "our"). Contact: support@hiveclerk.com.

1. The Service

HiveClerk is a software service that provides AI agents for business administration tasks. The first HiveClerk service extracts data from invoices and emails (PDF and images), checks it against validation rules (totals, tax rates, duplicates, bank details) and exports it as spreadsheet files and accounting software import files. Additional services may be added; these Terms apply to all of them. The Service is intended for business use by companies, accountants, bookkeepers and self-employed professionals.

The Service uses automated processing, including artificial intelligence. Results may contain errors. You are responsible for reviewing extracted data before relying on it for accounting, tax or payment purposes. The Service does not provide accounting, tax, legal or financial advice and does not make payments.

2. Account

You must provide accurate information and keep access to your sign-in email address secure. You are responsible for all activity under your account. You must be at least 18 years old and have authority to accept these Terms on behalf of your business.

3. Orders, payment and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, taxes and refunds are also governed by the Paddle Buyer Terms (https://www.paddle.com/legal/buyer-terms).

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Prices are shown on our pricing page and may exclude applicable taxes, which Paddle calculates at checkout. We will give at least 30 days' notice of any price change for existing subscriptions.

4. Plans and usage limits

Each plan includes a monthly number of processed documents. Unused documents do not carry over. If you exceed your plan, we will ask you to upgrade or purchase additional documents; we will not charge overage fees without your consent.

5. Free plan

We offer a free plan that includes 20 documents per month. No payment details are required to use it. We may change or end the free plan with notice.

6. Refunds

Refunds are handled according to our Refund Policy.

7. Your data

You keep all rights to the documents and data you upload ("Customer Data"). You grant us a limited licence to process Customer Data solely to provide the Service. We do not use Customer Data to train AI models. Our Privacy Policy explains how we process personal data. A Data Processing Addendum is available on request at support@hiveclerk.com.

8. Acceptable use

You must not: upload content you are not entitled to process; use the Service for unlawful purposes or fraud; attempt to access other users' data; reverse engineer, overload or disrupt the Service; resell the Service without our written consent.

9. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may modify the Service; we will notify you of material changes that reduce functionality you pay for.

10. Disclaimer

The Service is provided "as is". To the maximum extent permitted by law, we disclaim all warranties, including fitness for a particular purpose and accuracy of extracted data.

11. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from the Service is limited to the amounts you paid for the Service in the 12 months before the claim. We are not liable for indirect or consequential damages, lost profits or lost data. Nothing in these Terms limits liability for gross negligence or wilful misconduct.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your account if you breach these Terms. During 30 days after termination you can request a copy of your data at support@hiveclerk.com; after that we delete it.

13. Governing law

These Terms are governed by Swiss law, excluding its conflict-of-law rules. The courts at the seller's domicile in Switzerland have jurisdiction, subject to mandatory consumer protection rules where applicable.

14. Contact

Giuseppe Aloi — Rue du Moulin 4, 1148 L'Isle, Switzerland — support@hiveclerk.com